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NCFE Level 2 Certificate in Understanding Tenant Support in Social Housing


Health and Social Care

Study Mode

Part time

Start Date



10 weeks


Available at

Course Overview

Over 4 million people in the UK live in social housing. It’s important that anyone working in this sector is equipped with the key skills to make a real difference to the lives of tenants and the communities they live in. This fully online course in Understanding Tenant Support in Social Housing will help you deliver great customer service when dealing with tenants and appreciate why it is important to correctly record and report any problems. You'll learn how to manage challenging behaviour and difficult situations that could arise at work, and understand your role in safeguarding vulnerable community members.

What will I learn?

This course is made up of five mandatory units as follows:
- Introduction to the social housing sector
- Understand the principles of safeguarding and equality and diversity
- Understand mental and physically ill health
- Understand reasons for problematic behaviour
- Understand issues affecting isolated tenants

Study, Assessment and Qualifications

This course is delivered purely online with digital content. Upon enrolment Learners are sent login details for our e-assessor system where they will access all course materials including workbooks and questions.

Learners will also submit all work via this system which will then be marked by an Assessor and feedback provided. Due to the nature of these Distance Learning courses, the emphasis is very much on self-directed study. Learners should be able to take all the information needed to complete the course from the Workbooks but-NCFE Level 2 Certificate in Awareness of Mental Health Problems will also receive high level support from their Assessor and the Distance Learning Team.

Each unit will have a set deadline, which is usually 2 weeks, so Learners can plan their study time to fit in with these dates.

Entry Requirements

Learners must be aged 19 years or over.

Must have lived in the UK or EAA for the last three years.

Must currently reside in England, in a post code outside of London, the Greater Manchester Combined Authority, the Liverpool City Region Combined Authority, the West Midlands Combined Authority, the Tees Valley Combined Authority, the Cambridgeshire and Peterborough Combined Authority, the Newcastle Upon Tyne, North Tyneside and Northumberland Combined Authority, the Barnsley, Doncaster, Rotherham and Sheffield Combined Authority and the West Yorkshire Combined Authority

Additional Costs and Information

Learners can only complete one Distance Learning course at a time and cannot be on another funded course such as an Apprenticeship.

The allotted time for completion of this course is three months.

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