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NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Key course information

- -

Flexible

16 weeks

Part time

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Course Overview


This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of excellence in customer service for the hospitality sector.


waitress wearing black apron standing with notepad in hand
waitress wearing black apron standing with notepad in hand

What will I learn?


This qualification will enable learners to develop an understanding of:
• communicating with customers in the hospitality sector
• teamwork in the hospitality sector
• professional standards and personal development
• legislation and regulations relating to customer service delivery in the hospitality sector.

It is made up of four mandatory units as follows:
• Principles of customer service in the hospitality sector
• Understand effective teamwork in the hospitality sector
• Understand legislation and guidance relevant to the hospitality sector
• Understand professional personal standards in the hospitality sector.

Entry Requirements


Learners must be aged 19 years or over as at the start of the academic year (31st August).

Must have lived in the UK or EAA for the last three years.

Must currently reside in England, in a post code outside of London, the Greater Manchester Combined Authority, the Liverpool City Region Combined Authority, the West Midlands Combined Authority, the Tees Valley Combined Authority, the Cambridgeshire and Peterborough Combined Authority, the Newcastle Upon Tyne, North Tyneside and Northumberland Combined Authority, the Barnsley, Doncaster, Rotherham and Sheffield Combined Authority and the West Yorkshire Combined Authority.

If aged 19-23, must hold a full Level 2 qualification or above in any subject (e.g., QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three AS Levels, CSE grade 1 5 or more, one A Level, QCF Certificate, GNVQ Intermediate, First Diploma, NVQ Level 2, First Certificate or Principle of Learning Level 2).

If aged 24+ no qualifications are required.

Study, Assessment and Qualifications


This course is delivered purely online with digital content. Upon enrolment Learners are sent login details for our e-assessor system where they will access all course materials including workbooks and questions. Learners will also submit all work via this system which will then be marked by an Assessor and feedback provided.

Due to the nature of these Distance Learning courses, the emphasis is very much on self-directed study.

Learners should be able to take all the information needed to complete the course from the Workbooks but will also receive high level support from their Assessor and the Distance Learning Team.

Each unit will have a set deadline so Learners can plan their study time to fit in with these dates.

Additional Costs and Information


This course is free however, we do have a £130 withdrawal fee if learners do not commence/complete their course within the allotted time/request to withdraw.

Learners can only complete one Distance Learning course at a time and cannot be on another funded course such as an Apprenticeship.

The allotted time for completion of this course is four months.

What Could I Do Next?

On completion of your course you may choose to progress onto these following courses

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