This qualification is designed to act as an introduction and enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector. ‘Customers’ in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals and providers of other services. ‘Employee’ refers to a range of jobs roles both health and social care specific and non-specific, i.e. receptionist, cleaner, retail assistant.
What will I learn?
This qualification will focus on the study of customer service in health and social care.
The objectives of this qualification are to help learners:
• develop an awareness of customer service in health and social care
• understand the needs of customers who access health and social care services.
It is made up of four mandatory units as follows:
• Preparing to deliver customer service in health and social care settings
• Teamwork in health and social care settings
• Effective communication for health and social care
• Understand the specific needs of customers accessing health and social care services
Study, Assessment and Qualifications
This course is delivered purely online with digital content. Upon enrolment Learners are sent login details for our e-assessor system where they will access all course materials including workbooks and questions. Learners will also submit all work via this system which will then be marked by an Assessor and feedback provided.
Due to the nature of these Distance Learning courses, the emphasis is very much on self-directed study.
Learners should be able to take all the information needed to complete the course from the Workbooks but will also receive high level support from their Assessor and the Distance Learning Team.
Each unit will have a set deadline, which is usually 2 weeks, so Learners can plan their study time to fit in with these dates.
Learners must be aged 19 years or over as at the start of the academic year (31st August).
Must have lived in the UK or EAA for the last three years.
Must currently reside in England, in a post code outside of London, the Greater Manchester Combined Authority, the Liverpool City Region Combined Authority, the West Midlands Combined Authority, the Tees Valley Combined Authority, the Cambridgeshire and Peterborough Combined Authority, the Newcastle Upon Tyne, North Tyneside and Northumberland Combined Authority, the Barnsley, Doncaster, Rotherham and Sheffield Combined Authority and the West Yorkshire Combined Authority.
If aged 19-23, must hold a full Level 2 qualification or above in any subject (e.g., QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three AS Levels, CSE grade 1 5 or more, one A Level, QCF Certificate, GNVQ Intermediate, First Diploma, NVQ Level 2, First Certificate or Principle of Learning Level 2).
If aged 24+ no qualifications are required.
Additional Costs and Information
Learners can only complete one Distance Learning course at a time and cannot be on another funded course such as an Apprenticeship.
The allotted time for completion of this course is two months.
What Could I Do Next?
Learners who achieve this qualification could progress to: • Level 2 Certificate in Understanding the Safe Handling of Medication • Level 2 Certificate in the Principles of End of Life Care • Level 2 Certificate in Common Health Conditions • Level 2 Certificate in Awareness of Mental Health Problems • Level 2 Certificate in the Principles of Dementia Care