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NCFE Level 2 Certificate in Customer Service for Health and Social Care Settings

Department

Health and Social Care

Study Mode

Part time

Start Date

Flexible

Duration

16 weeks

Fee

Available at

Course Overview

This qualification is designed to act as an introduction and enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector. ‘Customers’ in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals and providers of other services. ‘Employee’ refers to a range of jobs roles both health and social care specific and non-specific, i.e. receptionist, cleaner, retail assistant.

What will I learn?

This qualification will focus on the study of customer service in health and social care.

The objectives of this qualification are to help learners:
• develop an awareness of customer service in health and social care
• understand the needs of customers who access health and social care services.

It is made up of four mandatory units as follows:
• Preparing to deliver customer service in health and social care settings
• Teamwork in health and social care settings
• Effective communication for health and social care
• Understand the specific needs of customers accessing health and social care services

Study, Assessment and Qualifications

This course is delivered purely online with digital content. Upon enrolment Learners are sent login details for our e-assessor system where they will access all course materials including workbooks and questions. Learners will also submit all work via this system which will then be marked by an Assessor and feedback provided.

Due to the nature of these Distance Learning courses, the emphasis is very much on self-directed study.

Learners should be able to take all the information needed to complete the course from the Workbooks but will also receive high level support from their Assessor and the Distance Learning Team.

Each unit will have a set deadline so Learners can plan their study time to fit in with these dates.

Entry Requirements

Learners must be aged 19 years or over as at the start of the academic year (31st August).

Must have lived in the UK or EAA for the last three years.

Must currently reside in England, in a post code outside of London, the Greater Manchester Combined Authority, the Liverpool City Region Combined Authority, the West Midlands Combined Authority, the Tees Valley Combined Authority, the Cambridgeshire and Peterborough Combined Authority, the Newcastle Upon Tyne, North Tyneside and Northumberland Combined Authority, the Barnsley, Doncaster, Rotherham and Sheffield Combined Authority and the West Yorkshire Combined Authority.

What Could I Do Next?

Learners who achieve this qualification could progress to: • Level 2 Certificate in Understanding the Safe Handling of Medication • Level 2 Certificate in the Principles of End of Life Care • Level 2 Certificate in Common Health Conditions • Level 2 Certificate in Awareness of Mental Health Problems • Level 2 Certificate in the Principles of Dementia Care

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