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Customer Service Skills

Department

Business, Finance and Management

Study Mode

Part time

Start Date

02/11/2022

Duration

6 weeks

Fee

£60.00

Available at

Course Overview

The purpose of this course is to consider customer service skills to be successful in everyday life. The course runs for 5 weeks and sessions last for 2 hours.

What will I learn?

What are customer services - An overview of customer services and their importance to business and everyday life.

Understanding customer needs - How to build relationships with customers to enhance customer retention

How to provide customer service to challenging customers – Looking at strategies to work with a variety of different customer types in various situations.

How to communicate effectively with customers – This will cover face to face, over the phone and written communication methods with customers.

Exceeding customer expectations – How to provide exceptional customer service that exceeds their needs.

Problem solving and customer complaints – This will provide solutions to customer service situations and how to effectively deal with tem for a positive outcome.

Review and evaluation – How to monitor and evaluate the success of customer service skills.

Study, Assessment and Qualifications

Assessment is informal, based on your personal targets and the learning outcomes will be undertaken regularly with you by the course tutor.

Entry Requirements

There are no entry requirements with this course.

Additional Costs and Information

You just need a pen and notebook and calculator.

You may be entitled to fee remission if you meet the criteria. To find out more please contact us on 01225 756289 or 01225 756201.

This course runs one day per week at our Chippenham campus. The dates are listed below:
02.11.22-07.12.22 Wednesday 09:30-11:30
25.01.23-08.03.23 Wednesday 09:30-11:30
17.05.23-28.06.23 Wednesday 09:30-11:30

What Could I Do Next?

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