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Student IT access

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2026/27

All students are required to use Multi Factor Authentication for accessing their college accounts.​

To be able to access your account at college and at home, you will need to follow all steps below.

Step one:
Set your password
  • Enter your college email address.
  • Enter the Capture Characters.
  • Get an access code.
  • Enter the access code and follow the on-screen instructions.
Set password
How to set your password
Step two:
Set your account security

Multi-Factor Authentication (MFA) provides an extra layer of protection for your college account. In addition to your password, you will be asked to verify your identity when signing in. This helps prevent unauthorised access and protects your account, even if your password is compromised.

Set up account security
Account set up help
Step three:
log in

Log in to view student induction material and access your Office 365 account.

When logged in, you will be able to access all your course materials.

Log in

Student account security (Microsoft Authenticator) video

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Frequently asked questions about the Microsoft Authenticator app:

Multi-Factor Authentication (MFA) is required for all staff and students to protect access to college systems and ensure compliance with cyber security standards and Department for Education (DfE) requirements. By using the Microsoft Authenticator app, MFA adds an extra layer of security beyond your password, helping to prevent unauthorised access even if login details are compromised. This protects sensitive college data, as well as your own personal information such as emails, documents, and coursework. Put simply, MFA makes your account significantly harder to hack and helps keep both you and the college network safe, whether you are on-site or working remotely.

Speak to a Digital Advisor in your campus Learning Resource Centre (LRC). They can help you set up an authenticator app on a tablet, or arrange a hardware security key, so you have a secure method even without a personal smartphone. (Microsoft Authenticator also runs on an iPad or Tablet.)

For students: You’ll need to authenticate on each device you use. Once authenticated, your MFA token will remain active for 30 days on that device. To make things easier, we recommend using the same device whenever possible to avoid repeated authentication 
prompts.
Staff: will only need to authenticate their account once per day.

If you forget your phone or are unable to access it while on campus, please contact IT Support as soon as possible. We will assist you and work with you to resolve the issue.

Tap deny as it may be someone else trying to use your account. Then change your password and tell IT Support immediately.

By pressing deny on the MFA notification alert, your account will be in a blocked status. Please contact either an LRC member of staff or IT Support, on ITSupport@wiltshire.ac.uk or 01225 75(6310).

Yes, another authenticator app that generates a sign-in code will also work, as will a passkey or a hardware security key. Our recommendation is to use Microsoft Authenticator (free, from the App Store or Google Play) as it’s the app we support and gives the best experience.  

What is not accepted is a text-message or email code, so make sure you set up an app-based method.

Install Microsoft Authenticator on your new phone and sign in as soon as possible. If you no longer have access to your old phone, please visit your local Learning Resource (LRC) for and speak to a Digital Advisor.

Yes. Open Microsoft Authenticator and use the 6-digit one-time passcode it shows instead of waiting for a notification. The code works with no connection.

Visit a Digital Advisor in the LRC at your campus, Mon-Fri 08:30-16:30. Email addresses below:

Or contact IT Support: ITSupport@wiltshire.ac.uk / 01225 756310.

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