This apprenticeship is made up of the Level 3 Diploma in Healthcare Support and the Level 3 Senior Healthcare Support Worker Apprenticeship Standard.

In apprenticeships, Knowledge, Skills, and Behaviours (KSBs) are essential components that define the competencies an apprentice must demonstrate.

The Level 3 Senior Healthcare Support Worker Apprenticeship Standard is made of Knowledge, Skills and Behaviours. These are assessed at the end of the Apprenticeship in an End Point Assessment and cover mandatory topics such as:

– Acting within agreed ways of working, local and national standards, policies and protocols
– Promoting the health and wellbeing of individuals
– Monitoring the physical, mental health and wellbeing of the individuals you care for
– Using communication methods and techniques to overcome barriers
– Health, safety and security of yourself and others
– Safeguarding
– Personal and professional development
– Record keeping and confidentiality of information
– Quality assurance
– Provide leadership to others within the scope of your role

Each specialism pathway has their own additional mandatory duties and responsibilities.

Within the Level 3 Diploma in Healthcare Support learners must achieve 63 credits from 19 mandatory units and a minimum of 20 credits from the optional units. Your assessor will support you with choosing your optional units.

The mandatory units cover core knowledge and skills, while the optional units will allow you to choose from a variety of areas to tailor the qualification to your needs and interests, and to reflect the context of your work.

– Effective communication
– Effective handling of information
– Personal development
– Person-centred practice, choice and independence
– Equality and inclusion
– Health, safety and wellbeing
– Responsibilities of a senior healthcare support worker
– Duty of care
– Safeguarding and protection
– Infection prevention and control
– Cleaning, decontamination and waste management
– Understand mental ill health
– Communicating with individuals about promoting their health and wellbeing
– Study skills*
– Maintain quality standards
– Service improvement
– Provide support to manage pain and discomfort
– Contribute to monitoring the health of individuals affected by health conditions
– Undertake physiological measurements

*The Study Skills unit consists of a mandatory small-scale research project. Your assessor will support you with identifying a suitable topic based on your area of work, your interests and available literature.

The optional units are laid out according to the pathway you enrol on. Some may be knowledge only and can be completed with a written assignment, others have some written elements as well as skills that must be observed by your assessor. If you choose an optional unit with skills as part of it, you must be able to demonstrate these when observed.

There is no college attendance for this apprenticeship. Learning will take place both within the workplace and in your non-working time. You must be able to study independently outside of the workplace. Your practical skills will regularly be observed by your assessor.