This qualification is an introduction to the knowledge and understanding needed to work in a school or college environment. It can apply to the many varied roles that full and part-time support staff may fulfil including administrative roles, site support roles, technical roles and volunteers, as well as roles that work directly with children and young people in the learning environment.

The qualification is aimed at a range of learners, including young people, mature learners, learners with special educational needs or where English is an additional language, who are thinking of working in a school or college setting.