Customer Service Practitioner Apprenticeship (Level 2)
As a customer service practitioner you will deliver high quality products and services to the customers within your organisation. Key responsibilities will be to provide a high quality service to customers from within your workplace, digitally, or through going out into the customer’s own businesses. Customers may be one-off or routine contacts and include dealing […]
Customer Service Specialist Apprenticeship (Level 3)
As a customer service specialist you would manage direct customer support within all sectors and organisation types, acting as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You would be an expert in your organisation’s products and/or services, sharing your knowledge with your wider team and colleagues. Part […]
NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of excellence in customer service for the hospitality sector.
NCFE Level 2 Certificate in Principles of Customer Service
This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.