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Level 3 Unified Communications Technician Apprenticeship


Computing and Information Technology

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Course Overview

This Apprenticeship will see you developing in the role of network engineer. You will be designing, installing, and maintaining support communication networks within an organisation or between organisations. As a Network engineer you will need to maintain high levels of operation of communication networks to provide maximum performance and availability for their users, such as staff, clients, customers and suppliers. You will understand network configuration, cloud, network administration and monitoring tools, and be able to give technical advice Your typical job role may be Network Technician, Network Engineer, Systems Engineer, Network Administrator.

What will I learn?

This Apprenticeship equips individuals with a wide breadth of skills to include:

Technical Competencies such as:

• Designing simple networks from a well-defined specification, applying security products and processes • Installing and configuring network components • Optimising the performance of network systems and services • Monitoring , testing and adjusting network systems • Applying diagnostic tools and techniques to identify the causes of network performance issues • Applying structured approaches to troubleshooting network issues and repair faults in hardware • undertake system upgrades to network hardware, software and operating systems • integrate network related software into an existing network environment • log and respond to network service calls and provide technical network support to end users as required • documenting work done • Operate within the parameters of service level agreements, standards and/or agreed response times • Operate effectively in the business environment and respond to business issues related to network engineering

Technical Knowledge and Understanding such as:

• Understand and apply the principles of networking, protocols and associated technologies (specifically this should include the latest published versions of OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs) • Understand and apply the applied maths required to be a network engineer (e.g. algorithms, data, binary, probability and statistics) • Understands the causes and consequences of system failure including load balance and storage protocols and responds appropriately • Understand the architecture of a typical business IT system, including hardware, OS, server, virtualisation, middleware and applications • Understand and responds to security threats, firewalls and vulnerabilities

Underpinning Skills, Attitudes and Behaviours such as:

• Logical and creative thinking skills • Analytical and problem solving skills • An ability to work independently and to take responsibility • Using own initiative • Develop a thorough and organised approach • Develop an ability to work with a range of internal and external people • Develop an ability to communicate effectively in a variety of situations • Maintain productive, professional and secure working environment

Study, Assessment and Qualifications

The Network Engineer Apprenticeship usually takes 24 months to complete. The Knowledge, Skills and Behaviours learnt being internally assessed in the workplace using evidence within an electronic portfolio. At end point assessment you complete a summative portfolio, synoptic project, employer reference and interview with City and Guilds. Apprentices must achieve one internationally recognised vendor or professional qualification

Entry Requirements

Minimum requirement is GCSE grade C (4) (or equivalent) in Maths and English.
All applicants will be required to pass initial assessments in Maths and English
Functional Skills, if required, will delivered remotely or through 1-2-1 support

You must have secured a position with an employer and be ready to start working with them before you can begin your apprenticeship course.

If you already have an employer and they have agreed to put you through an apprenticeship, contact the Apprenticeship team and we'll get you started. Email or call 0845 345 2235.

If you don’t have an employer, you can still apply for an apprenticeship directly - check out our latest apprenticeship vacancies here:

Additional Costs and Information

To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course.

What Could I Do Next?

On completion of the Network engineer you may wish to progress onto a Degree Apprenticeship.

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