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ICT Systems Support Technicians Diploma (Level 3)

Key course information

Computing and Information Technology


1 year

Full Time

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Course Overview

If you’re looking to pursue a career within the IT industry, this course will give you the practical skills to a gain solid foundation in how to install and support ICT systems within organisations.You’ll be provided with the knowledge, skills and experience of hardware, software, networks and systems required to enable effective end-user support at a junior level.

computing student stood talking around computing equipment
computing student stood talking around computing equipment

What will I learn?

Within our industry standard lab, you’ll be given opportunities to; diagnose and repair faults on PC equipment; maintain ICT networks and multi-user systems; devise standard testing procedures for stand-alone and networked systems using existing test hardware and software; be instructed in the safe methods of installing and configuring both hardware and software; develop your understanding of the types of threat to ICT systems and data and how to protect against them; securing internet functions and communications, developing skills to create, support and maintain the environment that enables the internet in Windows systems.

You’ll also gain the wider understanding and skills required within an industry role such as; the concepts of object oriented computer languages, their use to implement, refine and test computer programs; an understanding of advanced website design and maintenance and their operating systems to enable you to support problem solving and direction for end users; the customer service skills required within industry to provide technical customer support, whilst understanding processes, and improving the way in which customers use networked ICT systems.

Entry Requirements

• 2 GCSEs grade 9-4 or A*-C including English and Maths or equivalent (Or Merit or Distinction in a related subject at Level 2)

• A good reference.

• A satisfactory interview.

Study, Assessment and Qualifications

Your final qualification will be City and Guilds 7540-13 Level 3 Diploma in IT Systems & Principles

Additional Costs and Information

You will be expected to join in course trips to other organisations and exhibitions and this may involve some costs towards travel and entry fees.

What Could I Do Next?

On completion of your course you may choose to progress onto these following courses

Computing and Information Technology

Career Opportunities

  • Project Manager
  • Network Engineer
  • Support Technician

  • Systems Analyst
  • Software Developer
  • Web Developer

The UK Tech sector is valued at over £180billion

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