Course Overview
If you’re looking to pursue a career within the IT industry, this course will enable you to gain the solid foundation of knowledge and skills you need. Studying in our industry-standard lab, you’ll discover how to install and support ICT systems, and develop practical skills in hardware, software, networks and systems. The course will give you the expertise you need to provide effective end-user support at a junior level.
What will I learn?
You’ll develop your knowledge of support systems by undertaking a range of tasks, including:
• Diagnosing and repairing faults on PC equipment
• Maintaining ICT networks and multi-user systems
• Devising standard testing procedures for stand-alone and networked systems using existing test hardware and software
• Learning safe methods of installing and configuring both hardware and software
• Developing your understanding of types of threat to ICT systems and data and how to protect against them
• Securing internet functions and communications
Developing a wider knowledge of the industry you will gain an understanding of:
• Object oriented computer languages and how they are used to implement, refine and test computer programs
• Advanced website design, maintenance and their operating systems
• Customer service skills and processes for providing technical support and improving the way customers use networked ICT systems
Study, Assessment and Qualifications
Your final qualification on successful completion of the course is the Level 3 City and Guilds Diploma in IT Systems & Principles.
Entry Requirements
• 2 GCSEs at grade 9-4 (A*-C) including English and maths, (or equivalent), or Merit or Distinction in a related subject at Level 2.
• A good reference.
• A satisfactory interview.
Additional Costs and Information
Course trips to external organisations and exhibitions are an important part of the course and may require you to contribute towards travel and entry fee costs.
