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Customer Service - Westbury Community Project

Department

Business, Finance and Management

Study Mode

Part time

Start Date

Flexible

Duration

10 weeks

Fee

Available at

Course Overview

The purpose of this course is to consider customer service skills to be successful in everyday life. The course runs as drop-in sessions for 10 weeks and sessions last for 2 hours. The sessions are tailored to individual goals and targets so may change depending on student need. You can join at any point within the 10 weeks.

What will I learn?

What are customer services – An overview of customer services and their importance to business and everyday life.

Understanding customer needs- How to build relationships with customers to enhance customer retention.

How to provide customer service to challenging customers –Looking at strategies to work with a variety of different customer types in various situations.

How to communicate effectively with customers– This will cover face to face, over the phone and written communication methods with customers.

Exceeding customer expectations– How to provide exceptional customer service that exceeds their needs.

Problem solving and customer complaints – This will provide solutions to customer service situations and how to effectively deal with them for a positive outcome.

Review and evaluation – How to monitor and evaluate the success of customer service skills.

Study, Assessment and Qualifications

Assessment is informal, based on your personal targets and the learning outcomes will be undertaken regularly with you by the course tutor. There is no formal qualification or assessment.

Entry Requirements

There are no entry requirements with this course.

Additional Costs and Information

The sessions are free to the community provided you earn under a certain threshold or are on Benefits. Should you need any additional information before applying please do contact us on busdev@wiltshire.ac.uk .Please enrol online.

Course Dates & Times:

Thursdays 9:15-11:15 and some Fridays 9:15-11:15 at the Westbury Community Project.

What Could I Do Next?

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