Comments, Complaints and Compliments

What to do if things go wrong

Occasionally things go wrong and we need to hear from you in order to put them right. We treat complaints very seriously and also welcome your comments and compliments.

If you need to contact us you can:

Feedback Form: Use our online form here

Telephone:01722 344308/Ext 6809

Email: kim.vickerman@wiltshire.ac.uk

Write to:

Customer Feedback
Wiltshire College Salisbury
Southampton Road, Salisbury
Wiltshire, SP1 2LW

We promise that your complaint will be investigated fully, and that you will receive an initial response within 5 working days.

If you are still not satisfied you may take your case to the Chairman of Governors, Cocklebury Road, Chippenham, Wiltshire SN15 3QD.

We welcome your suggestions

We welcome suggestions from students, employers and others who use our facilities.

If you have any ideas, comments or suggestions you would like to pass on to us then contact our Customer Feedback department as shown above.

Confidentiality

A student can generally expect that information revealed in confidence in discussion with a member of staff is not divulged to a 3rd party.

There are however exceptions to this. Tutors and other staff cannot guarantee confidentiality in the following circumstances:

  • If a student reveals information that leads a member of staff to believe that the student or others are at risk of 'significant harm'
  • Where a student reveals information that leads a member of staff to believe that the student or others are implicated in serious criminal activity

Our Procedure can be read in full by clicking here.

The Skills Funding Agency provides further guidelines for making a complaint. Click here to read more.

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