You’ll develop your knowledge of support systems by undertaking a range of tasks, including:

• Diagnosing and repairing faults on PC equipment
• Maintaining ICT networks and multi-user systems
• Devising standard testing procedures for stand-alone and networked systems using existing test hardware and software
• Learning safe methods of installing and configuring both hardware and software
• Developing your understanding of types of threat to ICT systems and data and how to protect against them
• Securing internet functions and communications

Developing a wider knowledge of the industry you will gain an understanding of:

• Object oriented computer languages and how they are used to implement, refine and test computer programs
• Advanced website design, maintenance and their operating systems
• Customer service skills and processes for providing technical support and improving the way customers use networked ICT systems