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Customer services

Customer Services are often the first point of contact in the College.  There is team on each of the four main campuses covering Reception and the Customer Services offices. 

Wiltshire College is accredited with the national ‘Matrix’ quality kite mark for information, advice and guidance.  You can therefore expect to receive excellent customer service, impartial advice and objective information. 

Our friendly Customer Services advisers can help you with your queries and deal with applications, enrolments, student money advice and transport to College assistance or, refer you on to the College’s other support services.
The full Wiltshire College complaints policy can be read here

We would love to hear your feedback on our services.
Mandatory fields *
  J K L
1. Did you find the staff friendly and knowledgeable? *
2. Were you able to access Customer Services at a
place and time convenient to you? *
3. Was your query dealt with promptly? *
4. If we were unable to answer your problem/query
straight away, were you advised when and how it
would be resolved? *
5. If using our website, were you able to find and
access all the information you required? *
6. Was the advice & information you were given
clear and impartial? *
7. Was the information you were given easy to understand?
8. Were you treated fairly and respectfully? *
9. Was your query dealt with to your satisfaction? *
10. Would you recommend Wiltshire College to your
family & friends? *
11. What was your overall opinion of Customer
Services? *

12. How did you contact the College? *
In Person   Telephone   Post/email   Internet *
                                  
13. What was the nature of your query? *
Course Information    Travel    Finance    Application for course *
                                                     
Other (Please state)
14. Which Campus did you use?*
Chippenham    Lackham    Salisbury    Trowbridge
                                           
If you wish to make any additional comments, or feel that we can improve our services, please tell us by writing your remarks below:
Name and contact details: (Optional)

Before submitting this form, please type the characters displayed above:







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