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customer services homepage
advice & help
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childcare
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Each main campus has an Customer Services Centre with staff who will be able to help with a range
of queries including course information, fees, grants and discounts, transport
to college, childcare and accommodation.
You can expect
us to offer a service that is:
Services
Wiltshire College, through its Customer Service Centres, provides:- Information and advice on learning and training opportunities available at the College.
- Information and advice on support services available to assist learners on a course of study or training.
These services are free and available to both students and non-students.
Information on learning and training opportunities is also available at each College centre.
A confidential, free and impartial guidance service is available from the Guidance Services Managers who are qualified and experienced guidance practitioners.What you
can expect from us
You can expect
us to offer a service that is: - Confidential and impartial
- Open and transparent
- Accessible to all eligible users
- Committed to equality of opportunity
- Committed to the Guidance Council Code of principles
You can also expect that we will
- Comply with the legal framework on confidentiality and disclosure provided by the Data Protection Act 1998 and the Human Rights Act 1998.
- Provide an opportunity for users to comment on the services listed above, and an easily understood complaints procedure for those who wish to complain.
What
we expect from you
- You attend appointments on time
- You deal patiently with requests to wait for information
- You treat College premises and members of staff with politeness and respect.
How you can help us to improve the service
- By complaining promptly and in full if the service fails to give satisfaction.
- By telling us what we are doing well. You may tell us in person, by telephone, email or in writing.
Written comments and complaints should be sent to:
the
Director of Customer Services, Stephanie Stephenson at Wiltshire College, Chippenham.
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