Our Commitment to Learners

Our commitment to learners is made clear in our College Charter.
Learners on a course of study at Wiltshire College are entitled to:

A systematic induction programme
Tuition, training and support by qualified staff
Equipment, resources and specialist facilities which comply with prospectus and course information sheet descriptions
A self referral procedure enabling a learner to have a careers interview with a qualified careers adviser within 15-working days of a request
A self referral procedure enabling a learner to be contacted by a qualified student Counsellor within 5-working days of a request
A clear code of conduct and disciplinary procedure
A clear and accurate description of the assessment procedure for the course and how to appeal against assessment decisions
A course programme which provides for learning through a variety of appropriate teaching methods
Free access to the College's libraries and computer based learning resources, including the Internet and the College's website services
Clear information on the complaints procedure and the right to an initial written response to a written complaint within 5-working days of receipt

Extracts from the College Charter. The full Charter is available here.

Further Guidance For Parents

Introduction	Student support
What do students do after a College course?	Frequently Asked Questions (FAQs)
Our commitment to learners	Did you know...?
Our commitment to parents